---
title: UX Audit & consulting agency | Welcome Max UX - CX Services | France
description: "UX Audit & consulting for France and Europ market. 
Idea, vision and insights for customer journey optimisation, roadmaps and KPI, UX research based."
---

![](https://www.welcomemax.com/hubfs/raw_assets/public/WelcomeMax_May2021/images/logo-welcome-max-symbole-seul-blanc.svg)

# Audit

## and consulting

Need a better idea? An expert’s opinion will sharpen your inventory and help you identify the relevant targets to have your platform evolve.

![Strategy_consulting](https://www.welcomemax.com/hubfs/WelcomeMax_May2021/Image/Strategy_consulting.png)

---

## Enrich your short-term and long-term roadmaps

- Assessing pathways’ consistency across channels.

- Benchmarking your platform against the competition or the market.

- Auditing your services from an experience or brand perspective.

- Simplifying and rationalizing your platform.

- Fine-tuning the ergonomics and quality of your touchpoints.

- Defining and prioritizing the future lifecycles of your services.

![Audit_et_conseil_UX_CX-1](https://www.welcomemax.com/hubfs/WelcomeMax_May2021/Image/Audit_et_conseil_UX_CX-1.jpg "Audit_et_conseil_UX_CX-1")

---

## **Omnichannel analysis actions**

##### Whatever your sector, our tools will help you see more clearly.

- Audit of omnichannel journey

- Ergonomic audit

- Audit of client experience

- Competitive benchmark

- Strategic recommandation

- Action plan and methodology

[![Get a quote](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/19825894/c027d91e-0e25-468f-a279-7c01388cd51d.png)](https://hubspot-cta-redirect-eu1-prod.s3.amazonaws.com/cta/redirect/19825894/c027d91e-0e25-468f-a279-7c01388cd51d)

---

## Problem samples

*“In our digital ecosystem what sites are e-commerce ready?”*

```
See the case Casino
```

*“How to streamline our mobile journey and specific uses?”*

*“Is our relationship with our clients consistent across touchpoints?”*

```
See the case Daniel Jouvance
```

*“We wish to better understand our competitors’ strengths to better disrupt the sector.”*

*“How to transform a client’s account into the foundation of our customer relationship management?”*

*“Shall the compass of our platform be tilting towards content, products or stores?”*

*“We need guidelines for our expansion across various marketplaces.”*

![Audit_shopping_experience](https://www.welcomemax.com/hubfs/WelcomeMax_May2021/Image/Audit_shopping_experience_UX_CX.jpg)

![Audit_Experience_instore](https://www.welcomemax.com/hubfs/WelcomeMax_May2021/Image/Audit_Experience_instore.jpg)

![Audit_ergonomique_Raja](https://www.welcomemax.com/hubfs/WelcomeMax_May2021/Image/Audit_ergonomique_Raja.jpg)

![Conseil_UX-CX_Strat_e-Commerce](https://www.welcomemax.com/hubfs/WelcomeMax_May2021/Image/Conseil_UX-CX_Strat_e-Commerce_Cegid_.jpg)

![Audit_UX_Nestlé](https://www.welcomemax.com/hubfs/WelcomeMax_May2021/Image/Audit_UX_Nestle%CC%81.jpg)

![Conseil_UX_Strat_Galaxie_Peugeot](https://www.welcomemax.com/hubfs/WelcomeMax_May2021/Image/Conseil_UX_Strat_Galaxie_Peugeot.jpg)

![Audit_terrain_sncf_Transilien_CX](https://www.welcomemax.com/hubfs/WelcomeMax_May2021/Image/Audit_terrain_sncf_Transilien_CX.jpg)

![Benchmark_concurrents](https://www.welcomemax.com/hubfs/WelcomeMax_May2021/Image/Benchmark_concurrents.jpg)

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