--- title: Services | Welcome Max | UX - CX Consulting Services | France description: Understand your customers to seize opportunities for innovation and optimization of your platform. Discover our UX - CX services. --- ![](https://www.welcomemax.com/hubfs/raw_assets/public/WelcomeMax_May2021/images/logo-welcome-max-symbole-seul-blanc.svg) Services # Understand your customers to seize opportunities for innovation and optimization of your platform. [Audit UX](https://www.welcomemax.com/en/ux-cx-services#AUDITUX) [& consulting](https://www.welcomemax.com/en/ux-cx-services#AUDITUX) [UX Tests](https://www.welcomemax.com/en/ux-cx-services#TESTSTUDIES) [&  studies](https://www.welcomemax.com/en/ux-cx-services#TESTSTUDIES) [Service](https://www.welcomemax.com/en/ux-cx-services#Servicedesign) [design](https://www.welcomemax.com/en/ux-cx-services#Servicedesign) [UX – UI](https://www.welcomemax.com/en/ux-cx-services#Prototyping) [prototyping](https://www.welcomemax.com/en/ux-cx-services#Prototyping) ##### AUDIT UX & CONSULTING ## UX – CX Strat #### UX Audit & competitive analysis Obtain an inventory of your system with regard to market standards, the expectations of your customers and your specificities. #### Vision & roadmap Prioritize and plan the actions to be implemented for a better customer experience. Organize customer-centric agility. [Audit UX & Consulting](https://www.welcomemax.com/en/ux-cx-services/audit-and-consulting-2) ##### UX TESTS & STUDIES ## Human insights ## Comprendre Des méthodes pour mieux comprendre vos clients, leurs usages, leurs parcours d’achat, et identifier des opportunités. ## Décider Faciliter la prise de décision en obtenant rapidement des réponses aux questions qui vous ralentissent. #### Understand Methods to better understand your customers, their uses, their buying journeys, and identify opportunities. UX testing experts Etudes internationales ![UX-CX-Etudes-Internationales-200x97](https://www.welcomemax.com/hubfs/WelcomeMax_May2021/Image/UX-CX-Etudes-Internationales-200x97.png "UX-CX-Etudes-Internationales-200x97") [UX Tests & Studies](https://www.welcomemax.com/en/ux-cx-services/tests-and-studies) ![UX-CX-Etudes-Internationales](https://www.welcomemax.com/hubfs/WelcomeMax_May2021/Image/UX-CX-Etudes-Internationales-200x97.png "UX-CX-Etudes-Internationales") #### Decide Make decision-making easier by quickly getting answers to the questions that are slowing you down. Etudes international UX testing experts ##### SERVICE DESIGN ## Think service #### Defining the service and its use value Respond to the what, who, when, and where of the service. By integrating your brand platform. #### Define the operating system Work with the context and the means of the organization to integrate the service into an existing one. #### Launch a minimum viable product Design a minimum viable service and plan actions to measure satisfaction. #### Transform internal practices Identify implementation obstacles and develop the organization according to customer needs. [Service design](https://www.welcomemax.com/en/ux-cx-services/service-design) ##### UX-UI PROTOTYPING ## Test and learn #### Prototyping Materialize the service with a rendering close to reality. Share a common and concrete vision of the service between the different project stakeholders. [UX-UI Prototyping](https://www.welcomemax.com/en/ux-cx-services/ux-ui-prototyping) #### Test and iterate Integrate users as often as possible into the service design process. Confront the service to target customers, and integrate their insights. [Tests and studies](https://www.welcomemax.com/en/ux-cx-services/tests-and-studies) ![Group 2](https://www.welcomemax.com/hubfs/Group%202.png "Group 2") #### International UX #### studies and tests Explore digital uses in different cultures. Validate hypotheses or test biases to obtain the insights necessary for dialogue with your subsidiaries and partners. ![Agence](https://www.welcomemax.com/hubfs/WelcomeMax_May2021/Image/Agence-UX-CX-Insights-push-2-300x74.png) ### Insights for change ## The test n' learn methods of a UX research agency make it possible to involve clients and collaborators at all stages of the project. [ Our method ](https://www.welcomemax.com/en/methodes-test-and-learn) MORE MISSIONS [![rhone alpes tourisme logo](https://www.welcomemax.com/hubfs/WelcomeMax_May2021/Image/rhone_alpes_tourisme_logo-2.jpg) ](https://www.welcomemax.com/en/work/rhone-alpes-tv-redesigning-user-tests?hsLang=en) ## [RHÔNE-ALPES TOURISME Media serving the Auvergne-Rhône-Alpes region promotion](https://www.welcomemax.com/en/work/rhone-alpes-tv-redesigning-user-tests?hsLang=en) [![Orange Logo](https://www.welcomemax.com/hubfs/WelcomeMax_May2021/Image/Orange_Logo-1.jpg) ](https://www.welcomemax.com/en/work/orange-prototype-guerilla-tests-in-store?hsLang=en) ## [ORANGE UX strategy for the new Orange’s digital labels in-store](https://www.welcomemax.com/en/work/orange-prototype-guerilla-tests-in-store?hsLang=en) [![Moet Chandon Logo](https://www.welcomemax.com/hubfs/WelcomeMax_May2021/Image/MoetChandon_Logo-1.jpg) ](https://www.welcomemax.com/en/work/moet-and-chandon-information-architecture-ux?hsLang=en) ## [MOËT & CHANDON Auditing to design a new responsive information architecture](https://www.welcomemax.com/en/work/moet-and-chandon-information-architecture-ux?hsLang=en) - - Share Share - -